CANCELLATION-REFUND POLICY

Cancellation/Refund Process:  

We understand circumstances might change and students sometimes might need to cancel their enrolments. If this is the case, please follow the procedure below: 

• Student needs to fill out the Cancellation/Refund Form to initiate the Cancellation and refund process (if applicable).  
• All Cancellation/Refund requests must be made in writing using Cancellation/Refund form.  
• Cancellation/Refund form must be completed in full, and student must provide reason for Cancellation. 
• Uncompleted forms will not be able to be processed and will delay students request. 
• Any relevant evidence must also be attached for consideration. 
• Enrolment fee, Payment plan set-up fee, Accommodation fee and other Administration fees are non-refundable. 
• Cancellation/Refund requests will be processed in 3 business days. 
• Refunds can take up to 60 business days to be processed to the nominated Bank Account on Refund form. 
• Tuition fees are non-transferable.  
• If a refund is granted, The Language Academy will transfer the refund amount to the students’ representative agent. No payment will be made directly to the student. 

 Important considerations: 

If you are on a student Visa, you should seek advice from your Education Agent before taking any action to withdraw from a course. We are required by law to notify the Department of Home Affairs when an international student withdraws from their course. If you are in Australia on a student visa, you will have 28 days to leave Australia, enrol in an alternate program or apply for a different visa.

No Refund:  

There will be no refund in the following cases:  

• Student visa refused prior to course commencement or cancelled during the course due to reasons within the student’s control.  
• Enrolment cancelled due to a breach of student visa conditions or any illegal or unlawful conduct by the student.  
• Student decides to cancel or withdraw their enrolment before or after commencement once the initial visa is granted and the student has arrived in Australia.  
• The course starts on the agreed starting day, but the student does not start the course within the census period being 2 weeks from the enrolment date and has not previously withdrawn due to any compassionate or compelling circumstances. Enrolment will then be cancelled by the school and student not entitled for a refund of pre-paid tuition fees. 
• Student visa application withdrawal after the commencement of studies and while waiting for approval.  
• Student moves to a different location; it becomes inconvenient to student to travel to school, or changes occur on student’s work hours amongst other. 
• The Language Academy refuses to provide or continue providing the course to the student due to unpaid fees, breach of visa conditions, or disciplinary/administrative action.  In these cases, Confirmation of Enrolment (CoE) will be cancelled by the school and student not entitled to a refund of un-used pre-paid tuition fees. 

Refund applications are subject to the sole discretion of The Language Academy, and each application is carefully considered. Non-approval of a refund application is subject to our appeals policy contained in the student handbook. 

 

Tuition Protection Service 

 

The Tuition Protection Service (TPS) is a placement and refund service designed to assist overseas students when The Language Academy is unable to fully deliver their course of study. For more information about TPS, please refer to the Student Handbook on pages 47-48 or visit this link. 

Refunds will be granted based on the following conditions: 

1. If The Language Academy cancels a program, a full refund of all fees paid will be issued.
2. If The Language Academy is unable to complete a program after it has started but before it is complete, a refund of any fees paid in advance will be processed within 60 days of the course cessation date. 
3. If The Language Academy is unable to complete the course due to a sanction, all fees paid in advance will be refunded within 60 days of the sanction taking effect.
   

Please note that refunds may be considered pro-rata for students under extraordinary circumstances such as compassionate or compelling reasons (these are usually outside of the student’s control and have an impact on the student’s course progress or well-being), subject to the submission of a formal application and the provision of documentary evidence to support the claims. Management reserves the right to assess the validity of the evidence provided and determine the outcome accordingly. The confirmation and approval of possible refund is to the Provider’s discretion, after case evaluation. If a course cancellation and/or a refund is requested based on the grounds of mental health issues or similar, a certificate from a registered psychologist is required as evidence that the student is in fact unable to continue with his/her course. The certificate of the registered professional must be in English and it must contain the registration number, the letter head and the contact details of the registered professional. 

Transferring to another Course Provider in Australia 

To be eligible for a transfer to another education provider, international students must meet the following criteria: 

• Be enrolled for over six (6) months at The Language Academy. 
• Have completed at least six (6) months of their principal course of study at The Language Academy. 
• Have no outstanding tuition fees or other financial obligations. 
• Be in good academic standing (i.e. maintaining satisfactory progress and satisfactory attendance), as determined by school academic policies. 
• Demonstrate compliance with visa conditions, including maintaining a valid student visa for the duration of their studies in Australia. 
• Provide Letter of Offer- Letter of Acceptance from new education Provider 

  

  Refund for Accommodation Fee and Airport Pickup Service:  

  • The Accommodation Placement Fee is non-refundable under any circumstances.  
  • All refund requests must be done via our Online Cancellation/Refund Form.  
  • 100% refund for paid weeks of accommodation is given if the refund request is received 4 weeks or more prior to the student accommodation commencement date.  
  • 50% refund for paid weeks of accommodation is given if the refund request is received not less than 2 weeks prior to the student accommodation commencement date.  
  • No refund is given for accommodation if the refund request is received less than 2 weeks.  
  • Refund for airport pickup service will only be given if the cancellation request is received not less than 72 hours prior to student arrival.   

  Banking Costs:  

  Any costs associated with bank transactions, including but not limited to currency conversion fees, intermediary bank fees, and other banking charges, are the responsibility of the student. The Language Academy will not cover or reimburse any additional charges incurred during the refund process or related financial transactions. 

   Student’s Recourse:  

  This policy and the availability of complaints and appeals processes do not remove the student’s right to act under Australia’s consumer protection laws. The Language Academy dispute resolution policy does not circumscribe the student’s right to pursue other legal remedies.  

  Appeal Process: 

  If a student believes that a refund decision is unjust or incorrect, they have the right to appeal in writing within 20 working days of receiving the refund notice. The school will review the appeal and respond within 20 working days of receiving the written appeal. See Complaints and Appeals policy available on our website. We are dedicated to maintaining transparency and fairness in our refund processes while adhering to the regulations stipulated by the National Code and ESOS Act. This policy is subject to change in accordance with any updates to the relevant regulations. 

  If The Language Academy is unable to complete the course due to a sanction, all fees paid in advance will be refunded within 60 days of the sanction taking effect. 

 

Refund Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Level 2 – The Oasis Shopping Centre, Broadbeach QLD 4218
+61 7 5578 6838
enrolments@thelanguageacademy.com.au
ABN 71 612 127 161
CRICOS Provider Code: 03758G

Alternatively, please click here to read how to submit a formal complaint.